FAQs

General

  • I need help!?!?

If you need support at any time, please contact us. We are happy to help! You might also find our Instruction Manuals and Instruction Videos helpful.

  • Can spreadsheets be shared with other people?

You are able to share the data from your spreadsheet with other people, but only the person the spreadsheet is licensed to may use the spreadsheet. If you are a school, please contact us for site licensing information.

  • Can site licenses be purchased?

Yes! Please contact us for further details.

  • I am not in Australia, can I purchase spreadsheets?

Not yet, although our international store is launching soon. Sign up to our newsletter to be the first to hear when our international store is open for business.

  • How do I get updates? What if fancy new features are released?

We will periodically email updates for minor upgrades and bug fixes to the email address that was supplied at the time of purchase. If a major upgrade with fancy new features is released, at our discretion, we will offer discounted pricing for upgrading. 

Payments

  • Can I purchase spreadsheets myself or do I have to submit a school order?

You are welcome to purchase spreadsheets yourself - this means that you will be the registered user.

  • How do I pay via a school order number? 

During the checkout process, enter your school name in the 'Company Name' field and then enter your school address for the billing details. Make sure your name and email are entered as the contact as this is where we will send your files.

  • What is your refund policy?

Please see our website terms and conditions for full details.

  • Do your prices include GST?

No. We do not collect GST.

Purchasing Spreadsheets

  • What format are spreadsheets in? What devices can I use them on?

Our spreadsheets are in .xlsx (Microsoft Excel). They have been tested on Windows, Mac and iOS operating systems, and on computers, laptops, tablets and mobile phones. If you are having any compatibility issues, please contact us.

  • When will I receive them?

We will send all purchases within 48 hours of receipt of payment.

  • How will I receive them?

Your purchases will be emailed to you at the email address you provided during checkout. If you happen to lose your purchases, please contact us via the email you used to purchase them and we will send them again.

Using Spreadsheets

  • How do I use my spreadsheet?

Our spreadsheets are easy to use - even if you've never used Excel before! Download one of our Instruction Manuals for step-by-step guides on how to use your spreadsheet, or check out our Instruction Videos.

  • I have a problem with one of my spreadsheets, what do I do?

We're sorry to hear there's been a problem! Please contact us so we can help you as soon as we can.

  • I have a suggestion for a spreadsheet feature, who can I contact?

Please tell us! We love to get feedback and to constantly improve our products!